BENTONVILLE, Ark. – Walmart is partnering with FedEx to allow customers to more easily return items purchased through Walmart.com.
“Just in time for the busy holiday return season, we are excited to announce that customers can return items purchased on Walmart.com without ever having to leave home,” said Linne Fulcher, Walmart U.S. vice president customer strategy, science and journeys in a blog post. “Now, customers can schedule a return through our new service, Carrier Pickup by FedEx. This new return option is not only super-easy but also free and here to stay beyond the holiday season.”
Carrier Pickup by FedEx allows customers to start a return online or in the Walmart app, which can then be picked up from a customer’s home at a scheduled time. Customers can also complete the return at a FedEx Office location.
Walmart will also now allow customers to start a return online and complete it in a Walmart store, whether the item was purchased online, at a bricks-and-mortar location or from a third-party seller.
Fulcher also said that no matter how customers choose to return items, Walmart is speeding up the time frame for which customers get their money back. For many online returns, refunds will be credited to customers’ payment accounts sometimes as soon as the next day, and same day for in-store returns.
The company said the returned items aren’t all going to waste. Since December 2019, Walmart has diverted more than 100,000 tons of returned merchandise from the landfill through its donation, product liquidation and numerous recycling programs.
With various recycling programs in place this year, the company has been able to produce nearly 1.9 million pounds of recycled plastic resin which will be reused in manufacturing of more than 9.2 million products that will be sold in Walmart stores.
via:https://www.furnituretoday.com/e-commerce/walmart-partners-with-fedex-to-make-returns-easier/